Privacy Policy
The Safe Relationship Hub
Last updated: August 2026
Your privacy is important to me. The Safe Relationship Hub is committed to protecting your personal information and handling it respectfully, securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what information I collect, why I collect it, how it is used and stored, and your rights in relation to your information.
Information I collect
The information I collect depends on how you interact with The Safe Relationship Hub and may include:
your name and contact details
information provided when you make an enquiry or request a consultation
information you provide during counselling
relevant health, wellbeing, relationship and family information
counselling notes and records
appointment and communication records
billing and payment information.
I only collect information that is reasonably necessary to provide counselling services or operate the practice.
How I collect your information
Information will usually be collected directly from you. This may occur when you:
complete a form on this website
contact me by email
participate in a complimentary consultation
complete intake or consent forms
attend counselling sessions
communicate with me in connection with your counselling.
In some circumstances, information may be provided by another person or professional with your consent, or where collection is otherwise permitted or required by law.
How your information is used
Your information may be used to:
respond to your enquiry
arrange consultations and counselling appointments
provide counselling services
communicate with you about your appointments or care
maintain appropriate counselling records
process payments and manage the administration of the practice
meet professional, ethical and legal obligations.
Health information collected through counselling will not be used for marketing without your consent.
Storage and security
I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
Electronic information may be stored using secure digital services, including Google Workspace and other reputable technology or practice-management services used by The Safe Relationship Hub.
Access to client information within the practice is limited to me.
As the practice develops, the systems used to securely manage client information may change. Appropriate privacy and security considerations will form part of the selection of any new service.
Confidentiality and disclosure
Information shared during counselling is treated confidentially.
Your information will generally only be shared with another person or organisation with your consent. There are limited circumstances where information may be disclosed without your consent, including where disclosure is required or authorised by law or where permitted in response to a serious threat to someone's life, health or safety.
Where appropriate and legally possible, I will discuss this with you.
Website and electronic communication
Information submitted through this website will be used to respond to your enquiry and, where appropriate, arrange a consultation or counselling service.
Please avoid including unnecessary sensitive information in an initial website enquiry.
While reasonable steps are taken to protect electronic information, no method of communication over the internet can be guaranteed to be completely secure.
Third-party services
The Safe Relationship Hub may use reputable third-party services to support the operation of the practice. These may include website hosting, email, secure document storage, video consultation, payment processing and practice-management services.
These providers may process or store limited personal information where this is necessary to provide their service.
Some technology providers may store or process information outside Australia. Where this applies, reasonable steps will be taken to ensure personal information is handled consistently with applicable Australian privacy requirements.
Accessing or correcting your information
You may request access to personal information I hold about you or ask for information to be corrected if you believe it is inaccurate, incomplete or out of date.
I may need to verify your identity before providing access. In some circumstances, access may be limited where permitted or required by law.
Requests can be made using the contact details below.
Retaining your information
Client records will be retained for the period required by applicable legal, professional and insurance requirements.
When information is no longer required to be retained, reasonable steps will be taken to securely destroy or de-identify it where appropriate.
Privacy concerns or complaints
If you have a question or concern about how your personal information has been handled, please contact me so that I can respond to your concerns.
If you are not satisfied with the response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the practice, technology or legal requirements. The current version will always be available on this website.
Contact
The Safe Relationship Hub